How To Fix Microsoft Store Not Working On Windows 11

Users said that their Microsoft Store app either doesn’t open or crashes as they try to open it. This could be extremely frustrating, especially when you want to download an application and Microsoft Store isn’t working. Fortunately, there are workarounds to solve this issue. This article will share working ways to fix the Microsoft Store not working issue on Windows 11.

Fix Microsoft Store Not Working on Windows 11

There could be different causes for the issues with Microsoft Store. One of the most common causes is using the outdated version of Windows 11 and Microsoft Store. Other common causes of the Microsoft Store app misbehaving include connection issues. Notably, the reason could be different in your case. You can try the below-mentioned ways to fix Microsoft Store not working issue on Windows 11.

1. Check Your System Time and Date

Sometimes Microsoft Store stops working because of the system’s wrong time and date. You must ensure that the time and date are accurate on your computer. You can follow the given steps to check and set the correct time and date.   

1. Drag the arrow to the Time & Date section at the bottom-right area of your desktop.
2. Right-click on the Time & Date section and click on the Adjust Time and Date option. 
3. Now, click on the Sync now option.
4. You can also turn off the Set time automatically toggle to set the time manually. Do this only if the previous step doesn’t work for you. 
5. Restart your PC and open the Microsoft Store again to see if it’s working fine. 

2. Check Your Device Location

One of the common causes of the Microsoft Store issues is your inaccurate location. It could be possible that your device location is currently set to another region. You need to modify your device location and add your current location. This can fix the Microsoft Store not working issue on your Windows 11. Follow the given steps to recheck and change your location.  

1. Press Win + I to open Settings. 
2. Click on the Time & language in the left-sidebar.
3. Now, click on the Language & region. 
4. Head to the Region section, and select your current region from the drop-down menu. 
5. Restart your PC, and try to open the Microsoft Store.

3. Sign in With Your Microsoft Account

Sometimes we use our PC in Guest mode instead of the Microsoft Account. Not using Windows with your Microsoft Account is another reason for this problem. Microsoft Store doesn’t allow you to download applications and other stuff without signing in with your Microsoft account. Thus, you are facing this issue. To solve this issue, you must ensure that you are signed in with your Microsoft Account.

1. To check this, press Win + I to open Settings.
2. Then, click on the Profile on the top-left side of the screen. Now, you can see the Microsoft account you used to sign in to your Windows.
3. You can see the same in the below-mentioned image. Suppose you are logged in as a Guest, then you need to create a new Microsoft account and sign in with it.  
4. Open the Microsoft Store and click on the Profile icon on the top menu bar. You will now see a tiny popup showing the Outlook account you used to sign in.
5. If you see that you are signed in with a Microsoft Outlook account. Then, it’s perfect. If not, then create and sign in with a Microsoft Outlook account.

4. Reset Your Microsoft Store Cache

Like other applications, the Microsoft Store app also uses cache to run and perform tasks smoothly. However, sometimes the stored cache causes problems. In that case, you can try to clear your Microsoft Store app cache. You can easily remove the cache by executing a command in Command Prompt. Follow the steps to clear the cache. 

1. Press Win + R to open Run. 
2. Type wsreset in the Open field, but don’t hit Enter yet. 
3. Now, press Ctrl + Shift and hit Enter key to open the Command Prompt with administrative rights. 
4. Now, a CMD window will open. After a few seconds, the Microsoft Store will automatically open. 
5. Open the Microsoft Store app and try downloading a few applications to test whether it works properly. You will now see that the issue is resolved. 

5. Repair the Microsoft Store App

One of the best ways to fix the Microsoft Store not working issue on Windows 11 is to repair the Microsoft Store application. You can easily repair the Microsoft Store app from your Windows Settings. Follow the below-mentioned steps to repair the Microsoft Store app.  

1. Press Win + I to open Settings. 
2. Head to the Apps section from the left sidebar. 
3. Click on the Installed Apps. 
4. Then, search Microsoft Store in the Search Bar. 
5. Now, click on the Three Dots and then Advanced options. 
6. Scroll down, and click on the Repair button in the Reset section. 
7. Once it is repaired, try to open the Microsoft Store again and install some applications. If it still doesn’t work, click on the Reset option below the Repair option to reset the application data. 

6. Reinstall the Microsoft Store App

If the Microsoft Store still doesn’t work after repairing and resetting, you can uninstall the application and install it again. Yet, you can’t uninstall the Microsoft Store application as other standard applications. You need to follow a different set of steps to uninstall and reinstall the Microsoft Store application. You can follow the given process to reinstall the Microsoft Store app.  

1. Press the Win key, and type Windows Powershell in it. 
2. Click on Run as Administrator. 
3. Copy and paste the given command in Powershell to uninstall the Microsoft Store app:
4. After installing the Microsoft Store app, execute the given command in the same Powershell window to install the Microsoft Store app again:
5. Restart your PC, and check whether Microsoft Store is working perfectly. Also, try downloading an application to check that the downloading feature is working perfectly.   

7. Check for Connection Problems

It is possible that there is a problem with your connection and it is creating an issue. We suggest checking that your system is connected to a working internet connection. You can use the Network troubleshooter tool to scan for problems with your network. Before that, you can also try to rest and restart your modem and wireless router. Follow the steps to use the Network troubleshooter tool to check connection-related problems. 

1. Press Win + I to open Settings.
2. Click on Troubleshoot to open troubleshoot settings.
3. Then, click on the Other Troubleshooters. 
4. Now, click on the Run button beside the Network Adaptor. 
5. Then, select All Network Adaptors. 
6. Windows will start scanning all network adaptors and display all issues in the result window. 

8. Run SFC Scan to Fix Errors

SFC Scan lets you scan all system files and replace corrupted files with already stored cached copies. These files are usually stored in a compressed folder at %WinDir%\System32\dllcache. Similarly, you can use SFC Command to find corrupted files of Microsoft Store and replace them with the cached or previous version. Eventually, this can fix the Microsoft Store Not working issue on your Windows 11. You can check the steps to run an SFC scan. 

1. Press the Win key, and search CMD.
2. Click on the Run as Administrator option to open CMD with admin rights. 
3. Copy and paste the mentioned command in CMD and hit the Enter key:
4. After executing the command, close all running applications, and Restart your PC. 

9. Run Windows Store Apps Troubleshooter

You can also use the Windows Store Apps Troubleshooter tool to fix the issue with your Microsoft Store application. Follow the below steps to run the Windows Store Apps Troubleshooter tool.

1. Press Win + I to open Settings.
2. Click on Troubleshoot to open troubleshoot settings.
3. Then, click on the Other troubleshooters. 
4. Scroll down and look for Windows Store Apps. 
5. Now, click on the Run button beside Windows Store Apps. 

10. Check DNS and Proxy Settings

There are chances that your Microsoft Store App isn’t opening because of faulty DNS and proxy settings. You need to check that your DNS and proxy settings are correct. You can follow the given steps to check this on your Windows 11 PC. 

1. Press Win + I to open Settings.
2. Head to Network & Internet Settings from the left-sidebar. 
3. Now, open Wi-Fi settings if you are connected to a Wi-Fi. 
4. Click on your Wi-Fi network. 
5. Scroll down, search for the DNS Server Assignment option, and ensure it is set to Automatic (DHCP).
6. If it isn’t set to the option mentioned, click on the Edit button and select Automatic (DHCP) from the drop-down. 
7. Now, head back to the Network and Internet section and click on the Proxy option.
8. In the Proxy settings, ensure that the Automatically detect settings toggle is turned on and the Use a proxy server turned off. 
9. Restart your PC, and check whether the issue is fixed. 

11. Update Your Windows to the Latest Version

Updating your Windows 11 to the latest version may also fix this Microsoft Store Not Working issue. Head over to your Windows Update Settings and install the pending updates. If it isn’t showing any pending updates, check for new updates by clicking on the Check for Updates button. Windows will now start searching for new updates, and you will soon see fresh updates on your screen. Once you update your Windows 11 PC, open the Microsoft Store app again, and check whether the problem is gone.  

12. Disable User Account Control (UAC)

Windows User Account Control is an important security feature in Windows. You may have noticed that applications ask for permission when you install them. It asks permission to provide admin rights to the application to make changes to your system. User Account Control lets you control whether the system should ask for permission or not. By disabling UAC, all applications will gain Administrator rights without being asked. This feature can also cause the issue you are facing with Microsoft Store. So, it’s better to disable it. Here are the steps to disable User Account Control. 

1. Press Win and type UAC.
2. Click on the Change User Account Control settings to open the User Account Control. 
3. Now, drag the slider to Never Notify, as mentioned below. 
4. After that, click on OK to save all the settings. 
5. Now, Reboot your PC, and run Microsoft Store again. 

How Do I Fix Microsoft Store Try That Again?

Microsoft Store showing Try That Again dialogue is a common error, and you can fix this by resetting your Microsoft Store app. Head to Windows Settings, and move to the App & Features section. In the App & Features section, find the Microsoft Store app, and click on the Three Dots. Now, click Advanced options, scroll down, and click on Reset. After performing these steps, open the Microsoft Store to see whether the issue is fixed. 

Why Does Microsoft Store Not Work on Windows 11?

There could be several causes for the fix Microsoft Store not working issue on Windows 11. For example, it could be a problem with the application itself or the computer. You need to try different ways to troubleshoot and solve this issue. 

Does Windows 11 Have Microsoft Store?

How Do I Update Microsoft Store on Windows 11?

To update the Microsoft Store app, open Microsoft Store on your Windows 11 PC and head to the Library section from the left-sidebar. Click on the Get Update button to check for new Microsoft Store app updates. If you see any new updates, click the Download button to update your Microsoft Store app to the latest version. 

Final Words

So, this is how to fix Microsoft Store not working on Windows 11. The abovementioned ways can help you resolve the problem if you follow them correctly. Many users faced this issue, and all reported different causes of this issue. Similar to this, your reason could also be different from others. But we assure you that any of the above methods will fix this problem. Which method did work for you? Do let us know in the comments.